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Client Services Specialist | Desktop

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Information Technology
💼
HSHS Information Services, IL & WI
📅
18005534 Requisition #
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Position Summary

Under direct supervision, provides first-line support to customers. Resolves basic problems while referring more complex problems. Assists customers with hardware and software problems via phone, email or in person. Ensures courteous, timely, and effective resolution of user issues. Adheres to Service Level Agreements (SLA) for both internal and external users. Monitors/follows-up with users to ensure problems have been adequately resolved.


Education

High school diploma or GED and 2.5 years of relevant experience required or Associates Degree and six months of relevant experience required or Bachelor's Degree or higher and no prior experience required.  Training in all or one of the following preferred:  operating systems concepts; hardware; installation procedures; and applications.

High School Diploma or GED-Required

Associates-Preferred


Experience

Preference will be given to individuals with previous related experience.


Certifications, Licenses and Registrations

Applicable certification for assigned area preferred.

 

HSHS and affiliates is an Equal Opportunity Employer (EOE).

  • This position will serve on our Desktop team within our HSHS Information and Technology Services division.
  • Candidates will be assigned an appropriate level at the time of offer.  Levels are assigned based on a candidate's level of education and relevant experience and taking into consideration internal equity.
  • Evening, night, and/or weekend on-call support as scheduled may be required.













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