Sign Up for Job Alerts!

Not ready to apply? Take just a minute to sign up for job alerts.

📁
Information Technology
💼
HSHS Information Services, IL & WI
📅
18006475 Requisition #
Share this Job

Position Summary

Under direct supervision, provides first-line support to customers. Resolves basic problems while referring more complex problems. Assists customers with hardware and software problems via phone, email or in person. Ensures courteous, timely, and effective resolution of user issues. Adheres to Service Level Agreements (SLA) for both internal and external users. Monitors/follows-up with users to ensure problems have been adequately resolved.


Education

High school diploma or GED and 2.5 years of relevant experience required or Associates Degree and six months of relevant experience required or Bachelor's Degree or higher and no prior experience required.  Training in all or one of the following preferred:  operating systems concepts; hardware; installation procedures; and applications.

High School Diploma or GED-Required

Associates-Preferred


Experience

Preference will be given to individuals with previous related experience.


Certifications, Licenses and Registrations

Applicable certification for assigned area preferred.

 

HSHS and affiliates is an Equal Opportunity Employer (EOE).

  • This position will serve as part of the Support and PMO Product Line within the HSHS Information and Technology Services Support and Quality team.
  • Candidates will be assigned an appropriate level at the time of offer. Levels are assigned based on a candidate’s level of education and relevant experience and taking into consideration internal equity.
  • If applicable, HSHS will provide Epic certification support for candidates who are not already certified.
  • The employment of candidates hired to positions requiring Epic certification will be contingent upon completing the appropriate Epic module training and certification within a reasonable period of time as required for the position.
  • Evening, night and/or weekend on-call support as scheduled may be required.

     

    HSHSIND6

  • My Submissions

    Track your application status.

    My Submissions

    Previous Job Searches

    Similar Listings

    HSHS Information Services, IL & WI

    Green Bay, Wisconsin, United States

    📁 Information Technology

    Requisition #: 18007518

    HSHS Information Services, IL & WI

    Springfield, Illinois, United States

    📁 Information Technology

    Requisition #: 19001629

    HSHS Information Services, IL & WI

    Springfield, Illinois, United States

    📁 Information Technology

    Requisition #: 18007350

    Connect with HSHS on Social Media