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Director-Patient Relations

Prairie Cardiovascular Consultants, IL
18006973 Requisition #
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Position Summary

Provides strategic vision as a patient relations consultant to the organization in order to drive sustainable improvement initiatives. Responsible for the direction, management and oversight of the patient relations/patient advocate role. Recognize and remove potential and real organizational barriers to the provision of compassionate, high quality delivery of healthcare by acting in a liaison capacity between patients/families and the organization. Coordinates all aspects of the patient satisfaction survey process including monitoring and communicating results. Collaborates with managers and staff in the development of plans of action to improve patient satisfaction and positive outcomes for patients/families.   Provides oversight and leadership within assigned area of responsibility. Assists in the management of the overall operational, budgetary, and financial responsibilities and activities. Plans and implements systems that accomplish work objectives and fulfill the mission and goals efficiently and effectively. Plans and allocates resources to effectively staff department and  meet productivity and quality goals. Plans, evaluates, and improves the efficiency of processes and procedures to enhance speed, quality, efficiency, and output. Formulates business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures. Establishes and maintains relevant controls and feedback systems to monitor the operation of the department. Reviews performance data that includes quality, satisfaction, engagement, and financial reports. Monitors and measures productivity, goal achievement, and overall effectiveness. Participates in the preparation and maintenance of reports necessary to carry out the functions of the area of responsibility. Prepares periodic reports for management to track goal accomplishment.  Leads colleagues using performance management and development process. Primary duty includes the performance of office or non-manual work directly related to the business operations of the affiliate and the exercising of discretion and independent judgment with respect to matters of significance and/or evaluates performance and professional development of staff. Manages department and regularly directs the work of at least two or more employees. Supervisory authority includes authority to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward, discipline, responsibly direct or adjust grievances.



Bachelors-Related Discipline-Required

Masters-Related Discipline-Preferred



5 Year(s)-Acute Care-Required

3 Year(s)-Leadership experience or equivalent in a related field-Required

Successful completion of the HSHS Fellowship program and endorsement from the Division Chief Executive Officer and Division Chief Human Resources Officer will be accepted in lieu of experience.


Certifications, Licenses and Registrations

Licensed in the state of practice, if applicable

HSHS and affiliates is an Equal Opportunity Employer (EOE).

Must have marketing/psychology background and ability to motivate people

Must be able to read patient satisfaction reports

Must have understanding of clinical processes

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