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IT Desktop Facilitator | Central Illinois Division

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Information Technology
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HSHS Information Services, IL & WI
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18000562 Requisition #
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Position Summary
Coordinates daily activities of Client Services colleagues and advises on priority projects by consulting with Manager. Provides first-line support to customers under common infrastructure. Resolves more complex issues. Assists customers with hardware and software problems via phone, email or in person. Ensures courteous, timely, and effective resolution of user issues. Adheres to Service Level Agreements (SLA) for both internal and external users. Monitors/follows-up with users to ensure problems have been adequately resolved. Communicates effectively with all business units and all levels of staff. Guides and advises less experienced Client Services colleagues. Competent to work at the highest technical level of most phases of desktop while considering the implication of the application of technology to the current and future environment.
 
Education
High School Diploma with 7 years related experience Associates Degree with 5 years experience Bachelors Degree or higher with 3 years experience
 
Experience
Preference will be given to individuals with previous experience in desktop. Previous supervisory or lead experience strongly preferred.
 
Certifications, Licenses and Registrations
Not Required

HSHS and affiliates is an Equal Opportunity Employer (EOE).
  • This position will cover the Central Illinois Division which includes St. John's Hospital in Springfield, IL; St. Mary's Hospital in Decatur, IL; St. Francis Hospital in Litchfield, IL; and the Information Technology Services Building in Springfield, IL.
  • Travel to each of these locations listed above will be required.

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