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Information Technology
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HSHS Information Services, IL & WI
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18006028 Requisition #
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Position Summary

Assists with the coordination of projects and activities, performs data collection and analysis and provides support services to the department.


Experience

Possess good communication and human relations skills. Possesses both the interest and the ability to learn about procedures/operations. Demonstrates strong customer service behaviors. Must be detail focused with respect to data collection and analysis activities. Excellent word processing/computer skills. Ability to perform tasks with minimal direct supervision.


Certifications, Licenses and Registrations

Not Required


HSHS and affiliates is an Equal Opportunity Employer (EOE).

  • This intern will be part of HSHS Information & Technology Services department in the Support and Quality Product Line. 
  • Involvement with a wide range of support aspects primarily related to telephone and e-mail support
  • Incident troubleshooting, customer service, and process improvement will be stressed
  • Provide tier 1 support to customers
  • Develop experience in professional communication and written documentation
  • Utilize ServiceNow to convey issues clearly and completely
  • Maintain confidentiality and remaining HIPAA compliant at all times



    Students pursuing (or a recent graduate with) an Associate or higher degree in Computer Science or other information technology related field are preferred; we will accept students pursuing (or a recent graduate with) an Associate or higher degree in an unrelated major and a strong interest in the Information Technology field. Other skills may be preferred and vary by internship.
HSHSIND6

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